• POLICIES

    Cancellation Policy

    Massage Unicorn has a 14 hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 14 hours in advance. We love you: please don’t ghost us! Clients who no-show or late cancel (within 2 hours of their appointment) will be charged in full. Last-minute cancellations cannot be refunded or used as credit.

    COVID-19 SAFETY POLICIES & GUIDELINES:

    • Please reschedule your appointment if you are feeling ill or have been exposed to COVID-19. Thank you for helping us keep our community as safe as possible. Your safety is always our first priority.

    • Masks are required at all times, including during the treatment.

    • We are using EPA-approved disinfectants and paying extra attention to high-touch surfaces. This includes enhanced cleaning in between sessions and routine deep cleaning.

    • Touchless payment. Payment is taken at the time of booking online or over the phone to streamline and simplify your experience.

    Payment Methods

    We currently accept Cash, Venmo or Pay Pal.

     

    Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.

    Safety/Conduct

    As professional licensed therapists, we’re dedicated to providing a completely safe and enjoyable experience for our clients. Our work is strictly therapeutic and non-sexual. Any sexual comments or advances will result in immediate termination of the session.

    Pregnant Clients

    Please specify that you are pregnant when booking. If you are scheduling an appointment for your partner or a friend who is expecting, you must notify us upon booking the reservation.

    Refund Policy

    Due to the nature of our business, MASSAGE UNICORN does not offer refunds for massage services or gift cards. Gift cards and store credit are non-transferable and cannot be shared. Packages are nonrefundable.

    Gratuities

    Gratuities are greatly appreciated and never expected.

  • MASSAGE UNICORN Policies

    This Privacy Policy describes how massageunicorn.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

    COLLECTING PERSONAL INFORMATION

    When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

    Device information

    • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

    • Disclosure for a business purpose: shared with our processors and Massage Unicorn

    Order information

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal, Amazon, email address, and phone number.

    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    • Source of collection: collected from you.

    • Disclosure for a business purpose: shared with our processor + Massage Unicorn

    Customer support information

    • Examples of Personal Information collected: name, email address ● Purpose of collection: to provide customer support.

    • Source of collection: collected from you.

    • Disclosure for a business purpose: Massage Unicorn

    MINORS

    The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

    BEHAVIOURAL ADVERTISING

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

     

    • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

     

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-wor k.

    You can opt out of targeted advertising by:

    • FACEBOOK – https://www.facebook.com/settings/?tab=ads

    • GOOGLE – https://www.google.com/settings/ads/anonymous

       

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
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